Effective Date: April, 27th 2025
At Golden Equities, customer satisfaction is important to us. We strive to ensure our clients are satisfied with the services and products we provide. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
We offer refunds under the following general conditions:
- The product or service purchased was not delivered or fulfilled as described.
- A technical error on our part prevented you from accessing or receiving the service.
- You have submitted a refund request within seven days of purchase, depending on the service.
Please note that not all products or services are eligible for a refund, especially those that are custom, digital, or already consumed/delivered.0
2. Non-Refundable Items
The following are generally non-refundable unless stated otherwise:
- Services that have already been fully delivered or consumed
- Digital downloads or licenses
- Custom or personalized services
- Subscription fees after the billing cycle has started
- Any third-party fees, banking charges, or platform commissions
3. Requesting a Refund
To request a refund, please contact us at:
Email: support@goldenequites.com
Subject line: Refund Request – [Your Order/Service Name]
Please include:
- Your full name
- Date of purchase
- Reason for the refund request
- Any relevant supporting documents or screenshots
4. Processing Time
Once we receive your refund request, we will review it within 5–10 business days. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
5. Chargebacks
If you initiate a chargeback with your payment provider before contacting us, we reserve the right to dispute the claim and block future services.
6. Contact Us
If you have any questions about our Refund Policy, please reach out to:
Golden Equities
Email: support@goldenequites.com
Website: https://goldenequites.com